Dwell Group at SERHANT

Legal

Terms of Service

Last Updated: July 15, 2026

Welcome and thank you for your interest in this website and any subdomains of this website (collectively, the "Website") for Serhant ("us," "we," "our," and the "Company"). By clicking a registration or new account submission button, or by otherwise using services on our websites, networks, mobile applications, or other services provided (collectively, the "Services"), or accessing any content provided by us through the Services, you agree to be bound by the following terms of service, as updated from time to time (these "Terms of Service"), which forms a legally binding agreement between you and Serhant and its applicable subsidiaries and/or affiliates.

These Terms of Service apply to your access to and use of the Services, and the information and products available through the Services.

Updates and Effective Date

At any time, and without notice to you, we may update these Terms of Service to reflect changes in our products or services, technology, and uses of data. If you object to any of the changes we make, your choice is to stop using our Services. Your continued use of our Services after such changes are posted will constitute your agreement to and acceptance of such changes.

Privacy Policy

Our Privacy Policy is incorporated herein by reference.

Disclaimer

This Website is provided "as is" without a warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose or non-infringement. Our Services may include inaccuracies or typographical errors. Changes and additions are routinely made to the information herein. We may make additions and/or changes to our Services described herein at any time.

Eligibility Requirements

You represent and warrant that you are at least eighteen (18) years of age and that you have the right, authority, and capacity to enter into, perform your obligations under, and abide by these Terms of Service. If you are under the age of 18, you may not, under any circumstances or for any reason, use the Services.

We may, in our sole discretion, refuse to offer the Services to any person or entity and change its eligibility criteria at any time. You are solely responsible for ensuring that your use of the Services under these Terms of Service is compliant with all laws, rules, and regulations applicable to you. The right to access the Services is revoked where use of the Services is prohibited or to the extent offering, sale or provision of the Services conflicts with any applicable law, rule, or regulation. Further, unless otherwise mutually agreed in writing, the Services are offered only for your use and not for the use or benefit of any third party; and in any event, each person receiving the benefit of the Services must agree to and abide by these Terms of Service as a condition to our obligations.

Non-U.S. Users. The Services are controlled and offered by us from our facilities in the United States of America. We make no representations that the Services are appropriate or available for use in other locations. Those who access or use the Services from other jurisdictions do so at their own risk and are responsible for compliance with local law. By providing information in connection with the Services, you consent to the transfer of your information to, and storage of your information in, the United States, the laws of which may not be as stringent as the laws of the country in which you reside.

Registration & Accounts

To utilize certain Services, you may be required to register for an account ("Account"). You must provide accurate and complete information and keep your Account information updated. You shall not select or use as a username a name (i) of another person with the intent to impersonate that person; (ii) subject to any rights of a person other than you without appropriate authorization; or (iii) that is otherwise offensive, vulgar, or obscene. You are solely responsible for the activity that occurs on your Account and for keeping your Account password secure. You may never use another person's user account or registration information for the Services without permission. You must notify us immediately of any change in your eligibility to use the Services, any breach of security, or any unauthorized use of your Account. You should never publish, distribute or post login information for your Account. You may request deletion of your Account through the applicable service or by contacting us.

License Grant

Subject to these Terms of Service, we grant each user of the Services a non-exclusive, non-sublicensable, and non-transferable license to access and use the Services and access the listings, insights, reports, and content provided by our Services (collectively, "Content") therein for your personal, non-commercial purposes. Any reproduction, modification, distribution, storage, or other use of the Services, or any Content therein for any other purpose, is expressly prohibited without prior written permission from us. You shall not sell, license, rent, share, publish, or otherwise use or exploit any Content outside the Services for commercial use, in connection with the provision of Services to a third party, or in any way that violates the rights of any third party.

Managing Communication Preferences

Email subscriptions:

We may send you email to any email address you provide for various informational and marketing purposes. For example, if you save a search, we may send you emails with new homes on the market that match your search. If you save a home, we may keep you posted on status updates such as a price change. When you use our transaction services, we may send you status updates and other information about your transaction. If you have an Account, you can manage the types of email you receive by following the instructions included in each email we send you or through your IDX account. Please note that even if you unsubscribe from some email subscriptions, we may still need to email you with important transactional or other information.

Calls and texts:

If you choose to provide your phone number and expressly opt in for marketing messages and calls (for example, by checking an optional consent box), you agree to receive informational and marketing calls and text messages from us at the number you provide, which may be sent using an automatic telephone dialing system or prerecorded/artificial voice. Consent to receive marketing communications is not a condition of purchasing any goods or services or qualifying for a loan. Message and data rates may apply, message frequency may vary, and carriers are not liable for delayed or undelivered messages. You represent that the number you provide is your own and that you are authorized to receive messages at that number. You may opt out of marketing text messages at any time by replying STOP to any message you receive, and you may reply HELP for assistance or contact us at robyn@robynflint.com for additional information.

Your information will only be shared with our mortgage partner if you have indicated upon registration or form submission that you would like to receive mortgage services. Otherwise, your information will only be shared according to our Privacy Policy.

If you do not wish to receive text messages, you may opt out by responding with the SMS message "unsubscribe" to any text message you receive from us. We will send you an SMS message to confirm that you have unsubscribed and after this you will no longer receive SMS messages from us.

Availability of Content

We do not guarantee that any Content will be made available through the Services. We reserve the right, but not the obligation, to (i) remove, edit, or modify any Content in our sole discretion, at any time, without notice to you, and for any reason, or for no reason at all; and (ii) remove or block any Content from the Services.

Rules of Conduct

As a condition of use, you shall not use the Services for any purpose that is prohibited by these Terms of Service. You are responsible for all of your activity in connection with the Services.

You shall not (i) impermissively manipulate the price or description of any Listing; (ii) interfere with other users' Listings; (iii) recruit, solicit, or encourage any other user to use third party services or websites that are competitive to ours; (iv) use the Services to find a Listing, Landlord, Buyer, Seller, or Renter and then complete a transaction independent of the Services in order to circumvent the obligation to pay any fees related to our provision of the Services; (v) take any action that imposes or may impose (as determined by us in our sole discretion) an unreasonable or disproportionately large load on our or our third party providers' infrastructure; (vi) interfere or attempt to interfere with the proper working of the Services or any activities conducted in connection with the Services; (vii) bypass, circumvent or attempt to bypass or circumvent any measures we may use to prevent or restrict access to the Services (or other accounts, computer systems or networks connected to the Services); (viii) run any form of auto-responder or "spam" on the Services; (ix) use manual or automated software, devices, or other processes to "crawl" or "spider" any page of the Website; (x) harvest or scrape any Content from the Services; (xi) take any action in violation of our guidelines and policies; (xii) decipher, decompile, disassemble, reverse engineer, or otherwise attempt to derive any source code or underlying ideas or algorithms of any part of the Services, except to the limited extent that applicable laws specifically prohibit such restriction; (xiii) modify, translate, or otherwise create derivative works of any part of the Services; (xiv) infringe any patent, trademark, trade secret, copyright, right of publicity, or other right of any other person or entity or violate any law or contractual duty; or (xv) copy, rent, lease, distribute, or otherwise transfer any of the rights that you receive hereunder. You shall abide by all applicable local, state, national, and international laws and regulations.

Our Additional Rights. We also reserve the right, without any obligation, to access, read, preserve, and disclose any information as we reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process or governmental request; (ii) enforce these Terms of Service, including investigation of potential violations hereof; (iii) detect, prevent, or otherwise address fraud, security or technical issues; (iv) respond to user support requests; (v) fulfill your requests for services; or (vi) protect the rights, property or safety of us, our users, and the public.

Equal Housing Opportunity

We fully support the principles of the Fair Housing Act (Title VIII of the Civil Rights Act of 1968), as amended, which generally prohibits discrimination in the sale, rental, and financing of dwellings, and in other housing-related transactions, based on race, color, national origin, religion, sex, familial status (including children under the age of 18 living with parents or legal custodians, pregnant women, and people securing custody of children under the age of 18), and handicap (disability).

User Content

All Content provided by users (collectively "User Content"), whether publicly posted or privately transmitted, is the sole responsibility of the person who originated such User Content. You represent that all User Content provided by you is accurate, complete, up-to-date, and in compliance with all applicable laws, rules, and regulations.

The following standards apply to any and all User Content. You must ensure that all User Content posted by you complies with all applicable laws and regulations. Without limiting the foregoing, you must not post User Content that:

  • infringes any right of any other person or entity or violates any law or contractual duty;
  • you know is false, misleading, untruthful, or inaccurate; is unlawful, threatening, discriminatory, hateful, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another's privacy, tortious, obscene, vulgar, pornographic, offensive, or profane; contains or depicts nudity or sexual activity; promotes bigotry, racism, hatred, or harm against any individual or group; or is otherwise inappropriate as determined by us in our sole discretion;
  • constitutes unauthorized or unsolicited advertising, junk, or bulk e-mail (i.e. spamming);
  • contains software viruses or any other disabling computer codes, files, or programs that are designed or intended to disrupt, damage, limit, or interfere with the proper function of any software, hardware, or telecommunications equipment, or to damage or obtain unauthorized access to any system, data, password, or other information of ours or of any third party;
  • impersonates, bullies, stalks, or intimidates any person or entity, including any of our employees or representatives, or falsifies or misrepresents yourself or your personal information;
  • includes any confidential information, violates the rights of others (including, without limitation, the rights of publicity and privacy and rights under a contract), or otherwise contains any material that could give rise to any civil or criminal liability under applicable laws or regulations, or that otherwise may be in conflict with these Terms of Service.

User Content License Grant. By submitting User Content through the Services, you hereby do and shall grant us a worldwide, non-exclusive, perpetual, royalty-free, fully paid, sublicensable, and transferable license to use, edit, modify, truncate, aggregate, reproduce, distribute, prepare derivative works of, display, perform, and otherwise fully exploit the User Content in connection with the Services and our (including successors' and assigns') businesses, including, without limitation, for promoting and redistributing part or all of the Services (and derivative works thereof) in any media formats and through any media channels (including, without limitation, third party websites and feeds), and including after your termination of your Account or the Services. For clarity, the foregoing license grants do not affect your other ownership or license rights in your User Content. You represent and warrant that you have all rights to grant such licenses to us without infringement or violation of any third party rights.

Intellectual Property Rights

You acknowledge and agree that the Services and the Content, including User Content owned by us, our licensors, or other providers of such material are protected by United States and international intellectual property or proprietary rights laws.

No right, title, or interest in or to the Services or any Content provided in connection with the Services is transferred or otherwise granted to you under these Terms of Service. All right, title, or interest in or to the Services and the Content provided in connection with the Services (other than user contributions posted by you) are reserved by us. Any use of the Services not expressly permitted by these Terms of Service is a breach of these Terms of Service and may violate other laws.

The names, logos, product and service names, designs, slogans, and other trademarks associated with the Services are ours and those of our licensors. You must not use any of the foregoing without our prior written permission. All other names, logos, product and service names, designs, slogans, and other trademarks used in connection with the Services are the trademarks of their respective owners.

Copyrights

The Services may contain Content specifically provided by us, our partners, or our users, and such Content is protected by copyrights, trademarks, service marks, patents, trade secrets, or other proprietary rights and laws. You shall abide by and maintain all copyright notices, information, and restrictions contained in any Content accessed through the Services.

Links To Other Websites

Our Services may contain links to third-party websites or services that are not owned or controlled by us. Any such links to third party sites are provided merely as a convenience to users of the Services, and such links do not imply endorsement of those sites or the content contained therein. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third party websites or services. You further acknowledge and agree that we are not responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

Termination

We may terminate your access to all or any part of the Services at any time, with or without cause, with or without notice, and effective immediately, which may result in the forfeiture and destruction of all information associated with your membership. If you wish to terminate your Account, you may do so by following the instructions on the Site or through the Services. Any fees paid hereunder are non-refundable. All provisions of these Terms of Service which by their nature should survive termination shall survive termination, including, without limitation, licenses of User Content, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Indemnification

You agree to indemnify, defend, and hold harmless Serhant, its affiliates, and its respective directors, officers, employees, and agents from any and all claims and demands made by any third party due to or arising out of: (a) your access to or use of the Services; (b) your breach of these Terms of Use; (c) your violation of any law or the rights of a third party; (d) any dispute or issue between you and any third party; (e) any User Materials you upload to, or otherwise make available through, the Services; (f) your willful misconduct; and (g) any other party's access to or use of the Services using your account and password. We reserve the right, at your own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in that case, you agree to cooperate with the Companies' defense of that claim.

No Warranties

WE PROVIDE THE SERVICES "AS IS," "WITH ALL FAULTS" AND "AS AVAILABLE," AND THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY, AND EFFORT IS WITH YOU. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY AND ITS SUPPLIERS MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED. THE COMPANY AND ITS SUPPLIERS EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES OR CONDITIONS, EXPRESS, STATUTORY AND IMPLIED, INCLUDING WITHOUT LIMITATION: (A) WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANLIKE EFFORT, ACCURACY, TITLE, QUIET ENJOYMENT, NO ENCUMBRANCES, NO LIENS AND NON-INFRINGEMENT; (B) WARRANTIES OR CONDITIONS ARISING THROUGH COURSE OF DEALING OR USAGE OF TRADE; AND (C) WARRANTIES OR CONDITIONS OF UNINTERRUPTED OR ERROR-FREE ACCESS OR USE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU THROUGH THE SERVICES OR ANY MATERIALS AVAILABLE THROUGH THE SERVICES WILL CREATE ANY WARRANTY REGARDING ANY COMPANY ENTITY OR THE SERVICES THAT IS NOT EXPRESSLY STATED IN THESE TERMS OF USE. YOU ASSUME ALL RISK FOR ANY DAMAGE THAT MAY RESULT FROM YOUR USE OF OR ACCESS TO THE SERVICES, YOUR DEALING WITH ANY OTHER USER, AND ANY MATERIALS, INCLUDING ALL USER AND COMPANY MATERIALS, AVAILABLE THROUGH THE SERVICES. YOU UNDERSTAND AND AGREE THAT YOUR USE OF THE SERVICES, AND USE, ACCESS, DOWNLOAD, OR OTHERWISE OBTAINMENT OF MATERIALS THROUGH THE SERVICES AND ANY ASSOCIATED SITES OR SERVICES, ARE AT YOUR OWN DISCRETION AND RISK, AND THAT YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR PROPERTY (INCLUDING YOUR COMPUTER SYSTEM OR MOBILE DEVICE USED IN CONNECTION WITH THE SERVICES), OR THE LOSS OF DATA THAT RESULTS FROM THE USE OF THE SERVICES OR THE DOWNLOAD OR USE OF THOSE MATERIALS. SOME JURISDICTIONS MAY PROHIBIT A DISCLAIMER OF WARRANTIES AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.

We provide the material available through our Website, mobile application and services for informational purposes only. Before you act on any information you have found on the Services, you should independently confirm any facts that are important to your decision. For example, the availability and pricing of any real estate listing is subject to change, and you should contact the appropriate listing agent or other real estate professional to verify pricing information and other aspects of the listing. IF YOU RELY ON ANY INFORMATION, PRODUCT, OR SERVICE AVAILABLE THROUGH OUR SERVICES, YOU EXPRESSLY AGREE THAT YOU DO SO SOLELY AT YOUR OWN RISK. YOU UNDERSTAND THAT YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE OR LOSS YOU MAY INCUR THAT RESULTS FROM YOUR USE OF ANY INFORMATION, PRODUCT OR SERVICE.

Limitation of Liability

LIABILITY LIMITS. IN NO EVENT SHALL WE, OR OUR AFFILIATES AND EACH OF OUR AND OUR AFFILIATES' RESPECTIVE EMPLOYEES, CONTRACTORS, DIRECTORS, SUPPLIERS, LICENSORS, AND REPRESENTATIVES, BE LIABLE UNDER CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE, OR ANY OTHER LEGAL OR EQUITABLE THEORY WITH RESPECT TO THE SERVICES FOR ANY LOST PROFITS, DATA LOSS, COST OF PROCUREMENT OF SUBSTITUTE GOODS, ACCOMMODATIONS, RIGHTS OR SERVICES, OR SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, COMPENSATORY, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER, SUBSTITUTE GOODS OR SERVICES (HOWEVER ARISING), OR FOR ANY DIRECT DAMAGES IN EXCESS OF (IN THE AGGREGATE) THE LESSER OF (A) FEES PAID TO US FOR THE PARTICULAR SERVICES DURING THE IMMEDIATELY PREVIOUS THREE (3) MONTH PERIOD OR (B) $100.00.

ACKNOWLEDGEMENT. YOU SPECIFICALLY ACKNOWLEDGE THAT WE SHALL NOT BE LIABLE FOR (I) USER CONTENT; (II) THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY; OR (III) THE CONDITION, LEGALITY, OR SUITABILITY OF ANY PROPERTY, AND THAT THE RISK OF HARM OR DAMAGE FROM THE FOREGOING RESTS SOLELY AND ENTIRELY WITH YOU.

Releases. You shall and hereby do release us from all liability for you having acquired or not acquired housing through the Services. You hereby release us and our directors, officers, employees, agents, subsidiaries, affiliates, successors, predecessors, assigns, heirs, service providers, insurers, investors, attorneys, advisors, and suppliers from all claims, demands, and damages of every kind and nature, known and unknown, direct and indirect, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way related to content accessed through the Services, or any interactions with others arising out of or related thereto. You do hereby assume the above mentioned risks and agree that these Terms of Service, and specifically, this Releases provision, shall apply to all unknown or unanticipated results of the transactions and occurrences described above, as well as those known and anticipated, and you hereby knowingly waive any and all rights and protections under California Civil Code Section 1542, and any similar such provision in any jurisdiction, which section has been duly explained and read as follows: "A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor."

Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the state of Arizona, including its conflicts of law rules, in the United States of America, and the United Nations Convention on Contracts for the International Sale of Goods shall not be applicable hereto. You agree to submit to the jurisdiction and venue of the state and Federal courts of Maricopa County, Arizona for the purposes of these Terms of Service.

YOU AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SERVICES OR US MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, ANY SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.

GDPR

This Website is intended solely for individuals residing outside of the European Union and United Kingdom (UK). By accessing and using this Website, you hereby agree and represent either (i) you are not a resident of the European Union/UK, or (ii) if you are a resident of the European Union/UK, that you hereby provide express consent to any personal information which may be collected from you by this Website, including, but not limited to, first name, last name, email address, phone number, physical address, IP address, and social media accounts and information. In no event shall any user cause this Site to collect personal information of any individual residing in the European Union without first obtaining the express consent of such individual.

User Disputes

We reserve the right, without any obligation, to intervene in or monitor disputes between our users. You agree to cooperate with and assist us in good faith, and to provide us with such information and take such actions as we may reasonably request, in connection with any disputes involving you. Although we may moderate content or disputes in our discretion, we have no authority to legally bind third parties or force them to resolve complaints or disputes. Any efforts or statements made by us to intervene in or moderate disputes are superseded by this provision.

Feedback

Your feedback, comments and suggestions for improvements to the Services and our business ("Feedback") are generally welcome. You may submit Feedback via our Website, email or AI assistant. You acknowledge and agree that all Feedback is and shall be our sole and exclusive property, and you shall and hereby do assign to us all right, title, and interest in and to all Feedback. You will execute documents and take such further acts as we may reasonably request to effectuate the foregoing ownership and rights.

Modification

We reserve the right, in our sole discretion, to modify or replace any of these Terms of Service or change, suspend, limit, or discontinue the Services (including, without limitation, the availability of any feature, database, or content) at any time. If such modification is material, we will post a notice on the Site or send you notice by another appropriate means of electronic communication. It is your responsibility to check these Terms of Service periodically for changes. Your continued use of the Services following posting or notification of any changes to these Terms of Service constitutes acceptance of those changes.

Miscellaneous

Entire Agreement. These Terms of Service, together with any state-mandated disclosure forms provided by us to you separately, are the entire agreement between you and us with respect to the Services and supersede all prior or contemporaneous communications and proposals (whether oral, written or electronic) between you and us with respect to the Services.

Service Providers

This Website is hosted on Vercel. Property-search services are provided by IDX Broker, and lead-management services are provided by Lofty. Supporting delivery and security services include n8n, Zapier, and Cloudflare Turnstile. These providers may process information only as needed to provide their respective services.

Contact

If you have any questions, complaints, or claims with respect to the Services, you may contact us using the information below:

Address: 4727 Executive Drive Ste. 300, San Diego, CA 92121

Phone: +1 (858) 414-1153

Email: robyn@robynflint.com

Privacy Policy

Last Updated: July 15, 2026

When you use Services (including our website and connected property search services) on this website and any subdomains of this website (collectively, the "Website") to find, buy, rent, or sell real estate or connect with mortgage lenders or other real estate professionals, you are providing us with your data. This policy explains what information we collect, how we use it, and who we share it with, along with the rights and choices you may have with respect to your information. This policy applies to any of our websites or services that link to this Privacy Policy.

Terms of Service

This Privacy Policy is governed by the Terms of Service, which includes all disclaimers of warranties and limitations of liabilities. All terms not defined separately in this Privacy Policy shall maintain the definition given to them in the Terms of Service.

To review other applicable terms and conditions that apply to this Privacy Policy, including, without limitation, intellectual property rights, representations and warranties, disclaimer of warranties, limitation of liability and resolving disputes, please review the Terms of Service.

Information Collected

When you use our Services, we collect a variety of information from and about you and your device(s). Some of this information identifies you directly (such as your name or email address), while some of it is associated with you through your account, profile, or device (like the homes you choose to save or your location data).

When you use aspects of our Services (such as creating an IDX account or sending an inquiry), we may ask you for information about yourself, such as your name, email address, phone number, property address, and the details of your real estate request. If a connected service offers mortgage tools, it may ask you for more sensitive information, such as your income and credit score. If you voluntarily contribute information, such as comments on a request-information form, we will store that data as well. The sections below more fully describe what information we collect in connection with your use of the Services.

You may also provide information about other people through our Services. For example, if you share a home listing with someone, the applicable property-search service may collect that person's email address as part of your account activity.

Information You Provide

Home Search: We provide tools to help you find a home to buy or rent. If you provide search criteria when using our home-search tools, such as the type of home or number of bedrooms, that information may be saved so the service can tailor search results to what you are looking for.

We also help you connect with local real estate agents, property managers, mortgage loan officers, and other real estate professionals. If you choose to contact one of these individuals through our Website, we may ask for your name, email address, phone number, property address, and message so we can reach you and connect you with the right person.

Information We Collect Automatically

In addition to the information you give us directly, we collect certain information automatically as you use our Services.

  • Activity Information: We collect information about how you use our websites and connected property-search services, such as your home-search history, homes you view, what you have clicked on, and the amount of time you spend looking at different parts of the Services.
  • Device Information: We collect data about the browsers and devices you use to access our Services. The data may include browser or device model and settings, operating system, unique identifiers, IP address, crash reports, system activity, and the date and time.
  • Location Information: If you enable location services on your device or browser, a connected property-search service may collect the location of your device to provide location-based information, such as homes and real estate professionals in your area. You can disable location services through your device or browser settings.
  • Cookies and Other Tracking Technology: We and our approved service providers may use cookies, pixel tags, web beacons, and similar technologies to understand site usage, protect forms, improve content and offerings, save preferences, and measure website performance. For further information, review our Cookie Policy.
  • Analytics and Advertising: We may use analytics or remarketing services to understand Website activity or advertise to previous visitors. When used, third-party vendors may use cookies or similar tools according to their privacy policies. You can control these technologies through the cookie and browser choices described below.

Permitted Use of Personal Information

This Website uses your Personal Information to provide products and services, such as fulfilling your requests or personalizing offerings. We also use your Personal Information to support business functions, such as fraud prevention, marketing, and legal functions. To do this, we may combine personal and non-Personal Information collected online and offline, including information from third-party sources. Personal and non-Personal Information may be used to:

  • Fulfill Requests: Fulfill your requests for products and services and communicate with you about those requests.
  • Understand Customer Behavior: Better understand customer behavior so that we may improve marketing, advertising, and the distribution of our products and services.
  • Protection: Protect the security and integrity of our websites, connected services, and business.
  • Legal: Comply with legal and/or regulatory requirements.
  • Promotional Messaging or Advertising: With your consent, recommend products and services that might be of interest to you, send marketing and advertising messages such as newsletters or announcements, or notify you about upcoming events. You may unsubscribe by following the instructions included in each promotional email or text.
  • Providing and Improving Our Services: Provide the Services to you, such as returning search results, communicating about your inquiry, troubleshooting issues, improving your experience, and developing new Services.
  • Connecting You with Real Estate Professionals: Connect you with real estate professionals when you ask us to, and contact you when necessary to ensure you are connected with the professional best suited to help you.
  • Personalizing Your Experience: Personalize the Services and show content or features that may be relevant to your stated preferences and prior activity.
  • Other Uses: Detect, investigate, and prevent fraudulent transactions and other illegal activities, enforce our Terms of Service and other agreements, and protect the rights and property of the Company, its customers, and others.

Sharing Your Information

Mobile Information: We do not share or sell mobile phone numbers, SMS opt-in data, or text-messaging originator consent with third parties or affiliates for marketing or promotional purposes. Mobile information may be shared only with service providers that assist in delivering our Services. Text-messaging originator opt-in data and consent will not be shared with third parties for their own marketing.

Information You Ask Us to Share: We share information when you ask us to share it. For example, if you choose to contact a real estate agent, mortgage lender, property manager, or other real estate professional through our platform, we will send them the information you provide on the request-information or inquiry form.

Service Providers and Business Partners: When we hire service providers to help operate our business, we may need to give them access to information to provide their service. We allow them to use the information only to perform the service we have asked them to perform. When we partner with other businesses to offer products and services, we may share information only as needed to provide those products and services.

Legal and Compliance Transfers: When we need to share data to satisfy a legal or regulatory requirement, including responding to a subpoena or lawful government request, we will share information only as necessary. We may also share information if needed to enforce legal rights, detect or prevent fraud or security concerns, or protect public safety.

If this Website is involved in a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of its assets, personal information held about users may be among the assets transferred. We may disclose personal information for the purpose of evaluating or performing the proposed transaction.

Public and De-Identified Data: We may disclose or share publicly available information or aggregated and/or de-identified information without restriction.

Cloudflare Turnstile protects public forms from automated abuse. Its privacy treatment is described in Cloudflare's Turnstile Privacy Addendum.

List of Sub-Processors

As of the date of this policy, the Website engages the following service providers that may process Personal Data:

Sub-processorLocationProvided service
Vercel, Inc.USAWebsite hosting, content delivery, and security monitoring
Cloudflare, Inc.USATurnstile abuse and spam prevention
Lofty, Inc.USACustomer relationship and lead management
IDX BrokerUSAProperty search, saved searches, and IDX user accounts
Zapier, Inc.USAIDX registration delivery automation
IRC Sales Solutions / n8nUSASecure website lead routing and recovery
Google LLC / YouTubeUSAWebsite analytics after consent, video thumbnails, and video playback

Your Opt-In and Opt-Out Choices

Depending on where you live, you may also have rights to know, correct, delete, or opt out of certain uses of Personal Information. Review the U.S. Regional Privacy Notice for details and request instructions.

By providing your phone number and checking the applicable consent box, you consent to receive SMS messages from us. Message and data rates may apply. Message frequency may vary depending on your interaction with our Services. You may opt out of marketing emails by clicking the opt-out or unsubscribe link in the emails you receive. To stop receiving marketing text messages, reply STOP at any time. You can also send a request to robyn@robynflint.com.

Please note that if you opt out of receiving promotional correspondence, we may still contact you in connection with your relationship, activities, transactions, and communications with us.

Data Security

We implement reasonable physical and electronic safeguards to help prevent unauthorized access, maintain data security, and correctly use the personal information you provide or that we otherwise collect. However, while such efforts are intended to protect the confidentiality of your information, we cannot guarantee absolute safety or security. We use encrypted HTTPS connections for information transmitted through the Website. It is also important for you to protect against unauthorized access to your passwords, computer, and mobile devices and to sign out when finished using a shared device.

If you create an account through a connected property-search service, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your device. Notify us or the applicable provider immediately of unauthorized use or another security breach.

This Website is based in the United States and the information we collect is governed primarily by U.S. law. Where we are subject to the privacy laws of other countries, we comply with those requirements. If you access our Services or provide information to us, your information will be processed and stored in the United States, where you may not have the same rights and protections as under your local law.

If You Are Located in Canada

We may process your information if you have given specific permission (express consent) for a particular purpose, or in situations where your permission can be inferred (implied consent). You can withdraw your consent at any time.

In some exceptional cases, we may be legally permitted under applicable law to process information without consent, including:

  • If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way.
  • For investigations and fraud detection and prevention.
  • For business transactions when applicable conditions are met.
  • If information is contained in a witness statement and collection is necessary to assess, process, or settle an insurance claim.
  • For identifying injured, ill, or deceased persons and communicating with next of kin.
  • If we have reasonable grounds to believe an individual has been, is, or may be a victim of financial abuse.
  • If collection with consent would compromise the availability or accuracy of information needed to investigate a breach of an agreement or a violation of Canadian or provincial law.
  • If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to production of records.
  • If information was produced by an individual in the course of employment, business, or profession and collection is consistent with the purpose for which it was produced.
  • If collection is solely for journalistic, artistic, or literary purposes.
  • If the information is publicly available as specified by law.

Children's Online Privacy Protection Act

We do not knowingly collect information from anyone under 13 years of age. Our Website, products, and services are directed to people who are at least 13 years old. If we learn that we have mistakenly collected personal information from a child under age 13, we will delete that information as soon as possible. If you believe we might have information from or about a child under age 13, contact us at robyn@robynflint.com.

CAN-SPAM Act

The CAN-SPAM Act sets rules for commercial email, establishes requirements for commercial messages, gives recipients the right to stop emails, and establishes penalties for violations.

If at any time you would like to unsubscribe from future emails, use the unsubscribe link in the message or email us at robyn@robynflint.com, and we will promptly remove you from promotional correspondence.

Contact Us

If you have questions or comments about this Privacy Policy, or if you would like to review, delete, or update information we have about you or your preferences, contact us at:

robyn@robynflint.com

4727 Executive Drive Ste. 300, San Diego, CA 92121

Version: 20260715.001.001

U.S. Regional Privacy Notice

Last Updated: July 15, 2026

This Notice explains how we collect, use, and disclose your Personal Information. It also describes how to exercise your rights under the following laws and privacy frameworks, where applicable, collectively the "U.S. Privacy Laws":

  • California Consumer Privacy Act
  • Colorado Privacy Act
  • Connecticut Act Concerning Personal Data Privacy and Online Monitoring
  • Massachusetts Information Privacy Act (proposed framework)
  • Nevada Privacy of Information Collected on the Internet from Consumers Act
  • New York Privacy Act (proposed framework)
  • Utah Consumer Privacy Act
  • Virginia Consumer Data Protection Act

When we say "Personal Information" in this Notice, we mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked with you, directly or indirectly. Personal Information does not include information that cannot be reasonably linked to you.

How We Collect, Use, and Disclose Personal Information

To provide the products or features offered by Serhant, we process information about you, including Personal Information, whether or not you have an account or are logged in. To learn about the types of information we collect and how we use it, review our Privacy Policy.

Subject to the limitations described in our Privacy Policy, we may disclose your Personal Information for business purposes, with strict restrictions on how our partners can use and disclose the data we provide. We may also disclose it at your direction or in other ways permitted by the U.S. Privacy Laws. We do not "share" your Personal Information as defined in the California Consumer Privacy Act ("CCPA").

Serhant does not sell, rent, or lease your personally identifiable information to third parties, nor does Serhant derive revenue or receive discounts or compensation from such sales.

In particular, the following categories of Personal Information have been collected from consumers within the last twelve months:

CategoryExamplesCollected
A. Identifiers.A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers.Yes
B. Personal information categories.A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or other financial, medical, or health-insurance information. Some information in this category may overlap with other categories.Yes
C. Protected classification characteristics under U.S. Regional Laws.Age, race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex, gender, gender identity or expression, pregnancy or related medical conditions, sexual orientation, veteran or military status, and genetic information.No
D. Commercial information.Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.Yes
E. Biometric information.Genetic, physiological, behavioral, and biological characteristics or activity patterns used to identify a person, including fingerprints, faceprints, voiceprints, scans, keystroke, gait, and sleep, health, or exercise data.No
F. Internet or other similar network activity.Browsing history, search history, and information on a consumer's interaction with a website, application, or advertisement.Yes
G. Geolocation data.Physical location or movements.No
H. Sensory data.Audio, electronic, visual, thermal, olfactory, or similar information.No
I. Professional or employment-related information.Current or past job history or performance evaluations.No
J. Non-public education information.Education records directly related to a student and maintained by an educational institution or a party acting on its behalf.No
K. Inferences drawn from other personal information.A profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.No
L. Sensitive Personal Information.Biometric information used to identify a consumer and personal information collected and analyzed concerning health, sex life, or sexual orientation.No

We retain Category A and Category B information while needed to maintain an account, respond to an inquiry, manage the resulting relationship, or meet legal and recordkeeping obligations. We may also collect other Personal Information when you interact with us in person, online, by phone, or by mail in connection with:

  • Receiving help through customer-support channels.
  • Participation in customer surveys or contests.
  • Delivery of our Services and responding to your inquiries.

Consumer Rights

Depending on where you live and subject to certain exceptions, you may have some or all of the following rights:

Right to Correct: You may request correction of inaccurate Personal Information we maintain about you. We will use commercially reasonable efforts to correct it as you direct, considering the nature of the information and the purposes for processing it.

Right to Know: You may request that we disclose the Personal Information we collect, use, or disclose and information about our data practices.

Right to Request Deletion: You may request that we delete Personal Information collected from or about you.

Right to Opt Out: You may opt out of the processing of Personal Information obtained from or about you.

Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights.

Do Not Track: Serhant does not track its customers over time and across third-party websites to provide targeted advertising and therefore does not respond to Do Not Track signals. Third parties with content embedded on Serhant websites, such as a social feature, may set cookies and obtain information that a browser visited a specific page from an IP address. They cannot collect other Personal Information from Serhant websites unless you provide it to them directly.

To exercise your rights or, where applicable, appeal a consumer-rights action, email robyn@robynflint.com.

Your request must provide enough information to identify you, such as your first and last name and email address, and enough detail about the data requested. We use that information only to respond to the request. We cannot disclose information unless we verify that the requester is the person concerned or an authorized representative. Verification may compare the information provided with the information we maintain. An authorized agent must provide signed, written permission to act on your behalf.

Transfers of Personal Data

The Services are hosted and operated in the United States ("U.S.") through service providers. If you do not reside in the U.S., laws in the U.S. may differ from those where you reside. By using the Services, you acknowledge that Personal Data about you may be provided in the U.S., hosted on U.S. servers, and transferred, stored, and processed in the U.S. and possibly other countries.

Security

To help protect the privacy of data and personally identifiable information transmitted through this site and related services, we maintain physical, technical, and administrative safeguards. We update and test security technology on an ongoing basis, restrict access to employees who need the information to provide services, train employees on confidentiality and privacy, and take appropriate measures to enforce privacy responsibilities.

A copy of our website service providers' written information-security materials is available where those providers make such materials available. Contact us with a specific security-information request.

Optional website analytics

We use Google Analytics only if you accept, to understand which pages visitors use. Essential site features work either way. See our Cookie Policy in our Terms.